FAQ's, SHIPPING & POLICIES
FAQ’s
- What do I do if my tracking hasn’t updated? USPS recommends to wait a few weeks before package updates are posted. It is common for packages to go a few days without being updated especially when they are in transit.
- Are your earrings nickel free? All earrings are made and assembled using different accent pieces. To find out more about the materials used please go to the specific item of interest and look under description box.
- Do you do custom orders? Currently, this is not an option.
- What are some ways to make my earrings last longer? Do not shower or go into water while wearing them. Place them in a safe container away from sunlight. While polymer clay is durable, when not taken care of properly it can get scratched or break.
- How do i clean my earrings? Wipe with a soft damp wipe or cloth. Brass pieces can be cleaned using Brasso and a piece of cloth.
Processing & Shipping policy
Earrings are shipped within 3-5 days after purchase and shipping time is approximately 3-5 days.
Processing time is 3-7 business days.
First-Class Orders:
- Domestic orders (USA only): Once dropped off at the post office, packages usually take 3-5+ days to be delivered.
- International orders: Once dropped off at the post office, packages usually take 3 to 4+ weeks to be delivered. Customs, COVID-19 and the holiday season may cause delays.
*** Only Priority Mail orders come with insurance *** and they ship a few days faster.
DAMAGED PACKAGES: Once a package is dropped off at the post office, the shipping process is out of our control; we are no longer responsible for any loss or damage but email us and together we can find the best solution.
Returns & Exchanges: We do not accept exchanges. Returns: Please message us if your earrings arrive damaged. We ask that you let us know within 5 business days of arrival.
Privacy policy
We value your privacy and the information you consent to share in relation to our SMS marketing service. We use this information to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us.
Our website uses cookies to keep track of items you put into your shopping cart, including when you have abandoned your checkout. This information is used to determine when to send cart reminder messages via SMS
Our website uses cookies to keep track of items you put into your shopping cart, including when you have abandoned your checkout. This information is used to determine when to send cart reminder messages via SMS
Terms of service