FAQ's, SHIPPING & POLICIES
FAQ’s
- What do I do if my tracking hasn’t updated? USPS recommends to wait a few weeks before package updates are posted. It is common for packages to go a few days without being updated especially when they are in transit.
- Are your earrings nickel free? All earrings are made and assembled using different accent pieces. To find out more about the materials used please go to the specific item of interest and look under description box.
- Do you do custom orders? Currently, this is not an option.
- What are some ways to make my earrings last longer? Do not shower or go into water while wearing them. Place them in a safe container away from sunlight. While polymer clay is durable, when not taken care of properly it can get scratched or break.
- How do i clean my earrings? Wipe with a soft damp wipe or cloth. Brass pieces can be cleaned using Brasso and a piece of cloth.
Processing & Shipping policy
Processing time is 3-7 business days.
First-Class Orders:
- Domestic orders (USA only): Once dropped off at the post office, packages usually take 3-5+ days to be delivered.
- International orders: Once dropped off at the post office, packages usually take 3 to 4+ weeks to be delivered. Customs, COVID-19 and the holiday season may cause delays.
*** Only Priority Mail orders come with insurance *** and they ship a few days faster.
DAMAGED PACKAGES: Once a package is dropped off at the post office, the shipping process is out of our control; we are no longer responsible for any loss or damage but email us and together we can find the best solution.
Returns & Exchanges: We do not accept exchanges. Returns: Please message us if your earrings arrive damaged. We ask that you let us know within 5 business days of arrival.
Privacy policy
Our website uses cookies to keep track of items you put into your shopping cart, including when you have abandoned your checkout. This information is used to determine when to send cart reminder messages via SMS
Terms of service
By consenting to Sparkle Me’s SMS marketing in the checkout and initializing a purchase or subscribing via our subscription tools, you agree to receive recurring text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us, even if your mobile number is registered on any state or federal do-not-call list. Message frequency varies. Consent is not a condition of purchase.
If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests, will not be considered a reasonable means of opting out. We do not charge for the service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.
For any questions, please text HELP to the number you received the messages from. You can also contact us at sparklemestuff@gmail.com for more information.
We have the right to modify any telephone number or short code we use to operate the service at any time. You will be notified on such occasions. You agree that any messages you send to a telephone number or short code we have changed, including any STOP or HELP requests, may not be received, and we will not be liable for honoring requests made in such messages.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
Your right to privacy is important to us. You can see our Privacy Policy https://sparklemeco.com/pages/faqs to determine how we collect and use your personal information.
Policies
Policies
- Processing time is 3-5 business days. Example: if you order on Monday, your order may be shipped out between Thursday and the following Monday.
- Domestic orders shipping (USA only): Once dropped off at the post office, packages usually take 3-5+ days to be delivered.
- International orders: Once dropped off at the post office, packages usually take 3 to 4+ weeks to be delivered. Customs and holiday season may cause delays.
DAMAGED PACKAGES: Once a package is dropped off at the post office, the shipping process is out of our control; we are no longer responsible for any loss or damage and will not make replacements for a loss that was due to the carrier.