FAQ's, SHIPPING & POLICIES
FAQ’s
📦 What should I do if my tracking hasn’t updated?
It’s common for tracking updates to be delayed, especially while packages are in transit. USPS often recommends waiting a few days to a couple of weeks, as scans can be missed at sorting facilities. If your package hasn't updated in more than 7 business days, feel free to reach out and we’ll look into it together.
Are your earrings nickel-free?
Most of our earrings are assembled using a variety of materials, including metals and accent pieces. To check whether a specific pair is nickel-free, please refer to the product description on the item page.
Do you accept custom orders?
At this time, custom orders are not available.
How can I make my earrings last longer?
To keep your earrings looking their best:
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Avoid wearing them in the shower, pool, or while sleeping.
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Store them in a cool, dry place away from direct sunlight.
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Handle with care — while polymer clay is durable, it can scratch or break if dropped or bent.
🧼 How do I clean my earrings?
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Use a soft, damp cloth or gentle wipe to clean the clay portions.
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For brass or metal accents, you can use a brass cleaner (like Brasso) and a soft cloth to gently polish them.
🌍 Do you ship internationally?
Yes, we ship worldwide! Please note that international delivery times can vary and customs fees/duties (if any) are the responsibility of the buyer. Make sure to check your local customs regulations if you’re unsure.
📬 Can I change my shipping address after ordering?
If your order hasn’t shipped yet, please contact us as soon as possible to request a change. Once an order is shipped, we cannot make any changes.
💔 What if my item arrives damaged?
We do our best to package items securely, but if your order arrives damaged, please contact us within 3 days of delivery with clear photos. We’ll be happy to help resolve the issue.
📜 Shop Policies
Welcome to SparkleMeCo! Please take a moment to review our shop policies before placing your order. We want your experience to be smooth and enjoyable!
🛍️ Order Processing
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All orders are processed within 7 business days. (Weekends & holidays are excluded).
- Processing time may be up to 10 days during our busiest time of the year: the months from August until January.
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Please note: The shipping timeframe begins after the processing time is complete.
🚚 Shipping
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Once your order has been processed and packed, it will be shipped via your chosen carrier.
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Estimated delivery times after shipping:
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Domestic (US): 3–7 business days
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International: 1–3 weeks (delays may occur due to customs or holidays)
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We are not responsible for shipping delays caused by carriers or customs.
🔄 Returns & Exchanges
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Due to the handmade nature of our items, all sales are final.
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If your item arrives damaged or incorrect, please contact us within 3 days of delivery with photos, and we’ll be happy to help.
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Exchanges or replacements are evaluated case-by-case.
💬 Cancellations
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You may request a cancellation within 24 hours of placing your order.
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After that, orders may already be in progress and cannot be canceled.
🧼 Care Instructions
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Polymer clay items are durable but not unbreakable. Treat them gently.
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Avoid submerging in water, dropping, or exposing to extreme heat.
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Clean with a soft, damp cloth only.
📧 Contact
If you have any questions or concerns, feel free to reach out at info@sparklemeco.com. We're happy to help!
Privacy policy
Our website uses cookies to keep track of items you put into your shopping cart, including when you have abandoned your checkout. This information is used to determine when to send cart reminder messages via SMS
Terms of service
By consenting to Sparkle Me’s SMS marketing in the checkout and initializing a purchase or subscribing via our subscription tools, you agree to receive recurring text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us, even if your mobile number is registered on any state or federal do-not-call list. Message frequency varies. Consent is not a condition of purchase.
If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests, will not be considered a reasonable means of opting out. We do not charge for the service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.
For any questions, please text HELP to the number you received the messages from. You can also contact us at sparklemestuff@gmail.com for more information.
We have the right to modify any telephone number or short code we use to operate the service at any time. You will be notified on such occasions. You agree that any messages you send to a telephone number or short code we have changed, including any STOP or HELP requests, may not be received, and we will not be liable for honoring requests made in such messages.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
Your right to privacy is important to us. You can see our Privacy Policy https://sparklemeco.com/pages/faqs to determine how we collect and use your personal information.